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FAQ
Shield Underwear – Frequently Asked Questions
We've answered the most common questions below. Can't find what you're looking for? Email us at support@shieldunderwear.com - we respond fast.
PRODUCT – About Shield Incontinence Boxers
What size should I order?
Go with your normal underwear size. If you're between sizes or want extra room, size up one.
Check the size guide on the product page for exact measurements.
Wrong size? No problem - we'll send you a replacement free. Just email us.
How much liquid does it hold?
Shield boxers absorb up to 12 oz (350 ml) - that's about 2.5 cups. Enough for light to moderate leaks throughout the day or night.
Our FluidDry™ technology locks moisture away from your skin and neutralizes odors, keeping you dry and comfortable for 12+ hours.
Are they washable and reusable?
Yes. Machine wash in cold water, air dry. No bleach or fabric softener.
With proper care, Shield boxers last 2+ years of daily use.
How do I wash them?
Easy. Follow these steps to make your Shield boxers last:
- Rinse in cold water first to remove excess fluid
- Wash on gentle cycle (cold water, max 86°F) with mild detergent
- Air dry - no dryer (heat damages the waterproof layer)
- Don't use bleach or fabric softener
That's it. They'll be ready to wear again.
How long can I wear them?
Shield boxers protect for up to 12 hours. Most guys wear them all day or all night without issues.
For heavier leaks, change when you start feeling moisture. Listen to your body.
Do I need to wear a pad inside?
No. Shield is designed to replace disposable pads completely.
Everything is built-in - absorption, odor control, leak protection. Nothing extra needed.
If another brand tells you to add a pad, their underwear doesn't actually work.
Will I feel wet inside?
Not at all. The top layer pulls moisture away instantly and locks it into the absorbent core.
You'll feel dry all day - just like wearing regular boxers, but better.
Make sure you pick the right absorption level for your needs.
Does it smell?
No. Shield uses antibacterial, odor-neutralizing technology that stops smells before they start.
Unlike pads that trap moisture and bacteria, Shield keeps you fresh all day.
Will it feel bulky like a diaper?
No. Shield looks and feels like regular boxer shorts.
The FluidDry™ layers are thin but powerful. No one will know you're wearing protection - not even you.
What's FluidDry™ technology?
It's our 4-layer system that stops leaks:
- Layer 1: Wicks moisture away from skin
- Layer 2: Absorbs and locks in liquid
- Layer 3: 100% waterproof barrier - nothing gets through
- Layer 4: Soft, breathable cotton feel
Thin design. Maximum protection.
SHIPPING & TRACKING – Fast & Reliable
Where is my order?
Track it anytime using the link in your shipping confirmation email.
Or check here: [tracking page link]
How long does shipping take?
We ship within 1-3 business days (Monday-Friday).
US delivery: 4-7 business days after shipping
You'll get a tracking number by email once your order ships.
Where's my order confirmation email?
It's sent automatically right after you order. Can't find it?
- Check spam/promotions folder
- Typo in your email? Contact us and we'll fix it
- Still missing? Email support@shieldunderwear.com with your name and we'll look it up
Where do I find my order number?
In your confirmation email - subject line "Order Confirmed"
Order numbers start with #SH-
Can't find it? Email us at support@shieldunderwear.com with:
- Your name
- Email used for order
- Shipping address
- What you ordered
We'll find it fast.
My tracking hasn't updated - is that normal?
Yes, it can take 24-48 hours after shipping for tracking to show movement.
Some carriers don't scan immediately, but your order is still on its way.
No updates for 3-4 days? Email us and we'll check with the carrier.
It says "delivered" but I don't have it
Check these spots first:
- Front/back porch, mailbox, garage
- With neighbors or building manager
- Sometimes marked "delivered" a few hours early
Still can't find it? Contact the carrier with your tracking number.
If that doesn't work, email us at support@shieldunderwear.com - we'll figure it out together.
RETURNS & EXCHANGES – Easy & Hassle-Free
Can I exchange if the size doesn't fit?
Absolutely. First size exchange is free - just email us within 30 days.
Keep the original pair (no need to send it back). We'll ship your new size right away.
This applies to your first order only.
Are exchanges really free?
Yes. We cover shipping for your first size exchange.
We want you to find the perfect fit without paying twice.
How do I return a product?
Email support@shieldunderwear.com within 14 days of delivery.
Important: Items must be unworn, unwashed, and in original packaging.
Due to hygiene reasons, we can't accept used or washed items.
What's your return policy?
You have 14 days from delivery to return unworn, unwashed items for a full refund.
Because these are intimate garments, we can only accept items in original, unused condition.
Unsure about size? Don't worry - your first exchange is free, so you can find the right fit risk-free.
To start a return: email support@shieldunderwear.com
MANAGE MY ORDER – Update, Edit, or Cancel
Can I change my shipping address?
If your order hasn't shipped yet, we'll update it. Email us ASAP at support@shieldunderwear.com with:
- Order number
- Wrong address
- Correct new address
Already shipped? Contact the carrier directly using your tracking link. We can't change it once it's in transit.
If the package returns to us as "undeliverable," contact us and we'll reship it.
Note: Shield isn't responsible for orders delivered to incorrect addresses if you provided wrong info.
Can I modify my order?
Maybe - if it hasn't shipped yet.
Email support@shieldunderwear.com right away with:
- Order number
- What you want to change
Our warehouse works fast, so we might not catch it in time. If we can't modify it, you can return items once they arrive.
Can I cancel my order?
Email us immediately at support@shieldunderwear.com with your order number.
Important:
- Once shipped or in final prep, we can't cancel
- If we catch it early enough, we'll stop it
- If not, you can return items when they arrive
ABOUT SHIELD – Our Guarantee
What's your guarantee?
60-Day Money-Back Guarantee
Try Shield risk-free for 60 days. If you're not completely satisfied, return unworn items for a full refund.
No questions asked.
We're that confident Shield will change your life.
How is Shield different from pads?
Pads:
- Bulky and uncomfortable
- Crinkle when you move
- Often leak at worst times
- Cost $800+ per year
- Everyone can tell you're wearing them
Shield:
- Looks and feels like regular boxers
- Silent and discreet
- 100% leakproof
- Lasts 2+ years (saves you money)
- Nobody knows but you
Is Shield only for older men?
No. Shield is for any man dealing with leaks:
- Post-surgery recovery (prostate, etc.)
- Everyday drips and dribbles
- Active guys who don't want to slow down
- Anyone tired of planning life around bathrooms
Age doesn't matter. The problem does. The solution is Shield.
CONTACT & SUPPORT – We're Here to Help
How do I contact you?
Email: support@shieldunderwear.com (we respond within 24 hours)
Live Chat: Click the chat icon (bottom right corner)
We're here 7 days a week to help.
Do you offer phone support?
Not yet, but we're working on it.
For now, email and chat are the fastest ways to reach us - and honestly, they work great for tracking, returns, and quick questions.
Still have questions? Email us at support@shieldunderwear.com - we're always happy to help.